Terms & Conditions / Privacy Policy

Terms and Conditions and Privacy Policy

How we Store, Use and Obtain Data From you

Simply Venetian plastering obtain Data provided by yourself, This Data is stored on a secure Hard drive, Data includes, Name, Address, E-Mail address and Contact number and is kept for 1 year, we keep this information in the event that we may need to discuss previous works carried out.

We also look at your activity on our website, for example what Devices are used to search for our services, much of this information is collected by cookies

We will never pass on your personal details without prior consent.

If you would like to discuss the data we hold please e mail

1. Our Obligation To The Customer

We will supply and install/construct the works to a high standard that are described in our quotes in accordance within these terms and conditions; which cannot be changed unless both parties agree; in which case, this must be in writing. Any additional terms, conditions or verbal agreements should also be written down for the sake of clarity and also be signed by both  parties. If in the unlikely event that the works will take longer to complete  than initially estimated due to unforeseen circumstances; we will give the customer as much notice as possible with a detailed explanation and revised completion date and price if applicable. We shall endeavour to carry out our obligations to the customer under this agreement to the highest standards possible, efficiently and resourcefully. We  will hold the price of all quotes for  a maximum of three months, after which time the quote is subject to change.

2. The Customer’s Obligation To Us

The customer will ensure access to the site is easily available for us; to enable us to carry out the works by ourselves at times agreed between both parties, before the commencement of the works. It is the customer’s responsibility to ensure that all furniture, radiators, curtains, curtain poles, equipment, pictures, ornaments and other sundries have been removed from the agreed works site(s) prior to the works start date. The customer will ensure all electricity supplies are isolated and safe when we arrive. The customer will prevent access to the works site(s) by animals, children and other unauthorised people or any other hazard not under our control. The customer will make immediate payment on completion of satisfactory work

3. Our Warranty Of The Works

  • We promise to repair or replace any defects in the case of the proposed works that are a direct result of poor workmanship for a period of two months after the date of completion of the

  • Any defects found within the works must be reported in writing within 24 hours of completion, we will contact you to confirm their arrival upon Within reasonable time, an investigation will commence. Once the cause of any defects has been established and agreed upon by both parties, we shall rectify the situation. However, this warranty does not extend to any defect arising from fair wear and tear, damp in the property, accidental damage where we are not the direct cause or improper fixing of anything to any installation or construction. This warranty does not extend to faulty and/or defective materials, in this instance the manufacturer must be contacted by the customer. This warranty does not extend to damaged caused by other parties on site therefore on some occasions photos will be taken on completion of work and before simply venetian leave the site.

  • We will not be liable for any cracks that appear as long as we use tape / eml (expanding metal lathe) on all visible cracks before commencement of the agreed works, this occurrence is unavoidable if there is any structural movement present. We will not be responsible for any cracking due to the original backing/ plaster lifting providing our plaster has adhered

  • We will not be responsible for any cracking as a result of poor plaster boarding by another We can only assume that all engineering and architectural plans are suitable

  • We will not be responsible for any repairs due to damage via natural causes ( storms, rain, hurricane, wind).

  • All materials remain the property of simply venetian plastering Ltd until full payment is received

4. The Contract Price And Payment Terms

The final price of any agreement shown on any written quote will be payable as follows:

  • On Agreed jobs customer will pay a deposit before commencement of works, this amount will be clearly stated on the quotation. In the case of cheque payments, the funds must clear before

  • The balance becomes payable immediately after the works have been completed, unless stage payments are required, then a receipt will be issued by us.

  • The final price shown on any quote is subject to change in the case of unforeseen circumstances.

5. Trade waste

Due to new government legislation on trade waste it is the customer’s responsibility to dispose of any unused materials at the end of completed works. Otherwise there will be a charge for the removal of waste to a government approved site.

6   Venetian Finishes

  • On occasions it may be necessary to apply a protective tape along the ceiling line/ joining walls during application, during the tape removal there may be some disturbance to the paint which is unavoidable and can be easily touched in, This is not the responsibility of Simply Venetian Plastering, we will not be responsible to bear the cost of any repairs to venetian plaster  if the original material behind comes loose, which is no fault of ours. If Hardie backer board is applied by another party prior to the venetian application it is the customers/contractors responsibility to ensure this has been applied correctly

Not all foods can be tested, therefore some staining may occur on the venetian finish if food splashes around Hob area, this is unavoidable and not the responsibility of simply venetian plastering

One sample will be made free of charge, there will be a £50 charge for samples thereafter, We will require the free sample to be returned if no booking is made or intended to be. On occasions if we are matching to another wall done by another plasterer it may not be possible to entirely match the colour and finish.

  1. Deposits A non refundable deposit may be required on occasions, In the event of customer initiated cancellation a proportion of deposit may be refunded dependant on circumstance

7.a Commencement of work Once a date of commencement of work has been agreed this can only be cancelled or postponed with 10 days notice to us, failing this a charge of £250.00 per day will be applied to cover loss. This condition will only be waived in exceptional circumstances with a mutual agreement between all parties. Please note- unless exceptional circumstances we do not accept cancellation/ Postponement the day before work is prior to start, this may result in the full invoice payable.

8.   Rendering and Plastering

Simply Venetian plastering cannot be responsible for any internal cracking or damage whilst removing render.

All scaffolding supplied and erected by client or contractor must be set as safe and satisfactory working order, works of 2.00m min to 2.40m max working heights per lift with access ladders to each level to all elevations. Scaffold must be independently tied with inner boards and tubes moved away from the wall area 200mm-250mm or one boards width at any point after insulation fixed. This gap is required for a smooth render application. Simply venetian Plastering provide a 6 month defects warranty from the date of render application , this covers application faults only.

It is assumed that the property design is completed by the engineer and architects to be suitable. We take no responsibility should the substrate fail due to design flaws and are not at liberty to advise you otherwise.

Simply venetian plastering will not be held responsible should loose defective or newly painted areas delaminate when removing the low tack protection tape.

If vents are present its the client/contractors responsibility to ensure they are set out at the correct centres/depth to accommodate the render system, Simply venetian plastering cannot be held responsible if the weep vents are irregular or buried when the new render system has been completed.

All rainwater gutters/hoppers/outlets must be in place and terminated with elbows or plastic socks prior to commencement to prevent water staining on finished render.

We will endeavour to protect our work as elevations are completed, once completed they immediately become the responsibility of the main contractor/client for protection, no liability for lime bloom or efflorescence salts will be accepted through lack of protection against rain and non- termination of rainwater outlets.

Simply venetian plastering cannot warranty any render below 150mm above ground level or finished floor level, any render that is taken below the recommended finishing levels will be at the client/contractors risk

Whilst floor protection is in place, only authorised simply venetian plastering persons are permitted to walk on these areas.

Simply venetian plastering cannot accept responsibility for delays due to adverse weather conditions and will not take responsibility for damaged / lost render if instructed by the contractor/client to apply the product in such conditions as heavy rain, Please ensure all work is thoroughly checked prior to scaffold removal.

Waste Removal :    We are unable to remove waste from your property as this insures charges to the business.



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Experienced plasterers & builders covering Tonbridge, Tunbridge Wells, Sevenoaks, Maidstone, Kent. Venetian Finish Plasterers. K Rend & Thin Coat Render Plastering and Micro Cement Flooring. Building services, extensions, garden building, walls & more.

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Registration: 11441518

VAT: 298 749521

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